The Hotel Management Applications Analyst is primarily responsible for supporting and maintaining our applications for our hotels and lodging. This role should perform analysis, can assist with maintenance or application updates, and communicate well with multiple business lines and technical platforms. This role is essential in ensuring the seamless operation of our check-in applications, and assist with a cloud-based maintenance application. The ideal candidate possesses exceptional background of IT knowledge, with a proven track record of delivering impactful solutions.

This role is based in Pursuit's Banff or Calgary office.  Some travel to and from other locations will be required.  The successful candidate must be eligible to work in Canada and be able to commute to our offices in Banff or Calgary. 

Pursuit offers competitive salaries and a full suite of benefits, including flexible time off, an RRSP contribution matching plan, and discounts at our hotels, restaurants, and attractions.

• Work in a dynamic, culturally diverse team from around the globe 

• Work experience in an iconic, unforgettable, and inspiring location 
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends 
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations 

• Maintain, and test our applications for our hotels and lodging
• Field support and service requests related to lodging applications, prioritizing any revenue-impacting or customer-facing issues
• Assist with any troubleshooting related to data integrations from our lodging applications to our ERP
• Become an expert in the hotel / lodging application space
• Partner with stakeholders to understand business processes, define requirements, design solutions and collaborate in data validation, ensuring the final solution meets or exceeds all business needs
• Provide training to end users on our applications as needed
• Work with 3rd parties to add or improve functionality

#LI-AH1

Technical Skills & Experience

• Maestro, Cloudbeds, Opera, or other hotel/property management system experience
• BS or BA in Computer Science (or similar) or 5+ years of relevant work experience
• Knowledge of Accounting and Finance processes and concepts
• SQL query writing experience
• Create and maintain documentation, including technical specifications, user guides, and troubleshooting information

Critical Competencies for Success

• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
• Sound organizational, verbal and written communication skills
• Ability to establish and cultivate relationships with key business partners
• Demonstrated ability to work effectively in a team-oriented and collaborative environment, as well as independently, on tasks and projects
• Possess strong project and time management skills
• Ability to explain concepts to non-technical and technical colleagues
• Always maintain a strong attention to detail, with consistency during high-pressure and time-sensitive situations
• A passion for learning and curiosity, willingness to experiment with varied technologies
• Ability to work effectively in a distributed global team environment.

This list describes at a high level what this role does, but no job description can anticipate every single task, issue or project that could come up. Pursuit reserves the right to adjust, reduce, add, or change job tasks as needed for the success of the business.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in an office environment though remote work may also be required. Some travel both domestically and internationally may be necessary, so a valid passport and driver’s license is required.

Pursuit is an equal opportunity employer committed to diversity in the workplace.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of experiential adventure travel.  Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI. 

We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada, and Glacier and Denali National Parks in the United States in addition to FlyOver Canada in Vancouver, B.C., FlyOver Iceland in Reykjavik.  In addition, new attractions coming soon include two FlyOver theater attractions in Las Vegas and Toronto, and a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland - Sky Lagoon. The company is executing an aggressive growth strategy, expanding into multiple geographies and iconic locations that enjoy perennial visitor demand. 

We are strengthening and improving our culture, our attractions and our operations to deliver these unforgettable guest and staff experiences. We will work hard to refine and execute our strategic plan for the expansion of the business, accelerate profitable revenue growth through strategic capital deployment, drive strong organic growth of our existing businesses, and acquire unique and complementary businesses. We will work tirelessly to build a strong entrepreneurial, fun and rewarding culture for our team members. 

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.   

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!  
 
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. 
 
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.