Your daily pursuit is leading the retail team in offering unique, locally inspired products while creating a welcoming atmosphere for our guests.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025. 

• Join an inclusive, global team and make life-long connections. 

• Enjoy free access to Pursuit attractions and 50% off for friends. 

• Get discounts on hotel stays, dining, and retail. 

• Access subsidized mental health and wellness resources. 

The Retail Team Lead role will provide service in the form of product knowledge and general assistance to our guests. This position is expected to uphold our high standards of service, merchandising, and display. We require candidates to work well in a team environment as well as independently. Responsibilities include;

• Communicating with the inventory management team about product stock levels
• Ensuring service is friendly, courteous, and professional
• Operating the point of sale system with accuracy and efficiency
• Responsible handling of cash, credit cards, and cash out forms
• Keeping the sales floor and storage areas clean and organized
• Communicating with co-workers and management
• Forwarding observations and comments in a timely fashion
• Monitor security in the retail environment
• The application of upselling and cross selling techniques to maximize the potential of staff incentives
• Collecting feedback forms from guests
• Answering the phone
• Facilitating efficient inventory management and movement
• Upholding the high standard of environmental stewardship expected for all employees

• Attention to detail and good communication skills
• Cash handling experience
• Strong customer service skills
• Able to take initiative on restocking, remerchandising, and regular cleaning duties.
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies. 
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. 
• Independent. You’ll spend your days in and around our amazing properties.   
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.   
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required  

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.  

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.