Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

The starting salary for this position is $18.00 per hour. 

This job is posted as part of our seasonal hiring for Spring/Summer, 2025. 

• Join an inclusive, global team and make life-long connections. 

• Enjoy free access to Pursuit attractions and 50% off for friends. 

• Get discounts on hotel stays, dining, and retail. 

• Access subsidized mental health and wellness resources. 

• Greet guests in a welcoming and enthusiastic manner  
• Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options  
• Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests 
• Assists management with responding to reviews, surveys, comments and feedback via phone, email, software, and in person.   

• Assists guests with elevator, and luggage as needed  

• Communicates effectively with the housekeeping, bell and maintenance departments to update the status of room readiness, arrivals, and departures  
• Acts as liaison between hotel management and guests to communicate, and respond appropriately in emergency situations and incident reporting   
• Handles telephone and email communication including reservations, inquiries, disputes, and handovers between guests and front office team 
• Manages multiple software systems that communicate with various departments to ensure operational needs   
• Keeps record of potential safety and maintenance issues and communicates details to appropriate departments  

• Assists with cleaning, sanitization, and organization of the front office/lobby to prepare for each day  
• Listen to guest concerns and resolve issues to the best of your ability.  
• Carefully tracks/handles cash, credit, and room charges to ensure accurate payments making daily deposits 
• Offer assistance to guests and teammates where needed  
• A utility player who can complete a variety of job duties 

• Perform other duties as requested by management 
• Assists with night audit coverage as needed

• Previous Front Desk experience strongly preferred  
• Work-ethic and commitment to the team and guest is key  
• Willing and able to work solo or as a part of a larger team  

• Committed to Safety First and the highest quality of cleaning & sanitizing standards  
• Organized with a great eye for detail  
• Kind to others and always bring your best  
• A good communicator, always suggesting ideas and solutions  
• An active listener and the ability to tell stories to guests 

• Ability to work in a fast-paced environment managing multiple tasks at once 
• Ability to anticipate guest needs 
• Calm demeanor with conflict resolution skills 
• Motivated, energetic, and professional 
• Helpful and friendly, willing to go the extra mile  

• Relaxed, flexible and able to handle a few curve balls  
• Ready for an adventurous summer! 
• Helpful and friendly, willing to go the extra mile  
• Relaxed, flexible and able to handle a few curve balls  
• Ready to have fun!  

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies. 
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. 
• Independent. You’ll spend your days in and around our amazing properties.   
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.   
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required  

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.  

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.