The Guest Experience Department principally assists all guests by providing information on Columbia Icefield and Pursuit, services and amenities; by promoting and selling all of our related products and services, and ensuring a seamless experience for guests throughout their adventure. The role of the Guest Experience Lead Hand is to assist the Guest Experience Leadership Team with supporting, coaching, and encouraging Guest Experience Agents to provide upbeat and professional service that goes above and beyond our guests’ expectations. The Lead Hand position will support all facets of the Guest Experience department in a “hands-on” manner by jumping in to help in any or all of the job components of a Guest Experience Agent.

The starting salary for this position is $19.50 per hour. 

This job is posted as part of our seasonal hiring for Spring/Summer, 2025. 

• $19.00 per day housing and meals (based on double occupancy)
• Refer a friend to the team and earn a $250 referral bonus!
• Join an inclusive, global team and make life-long connections. 
• Enjoy free access to Pursuit attractions and 50% off for friends. 
• Get discounts on hotel stays, dining, and retail. 
• Access subsidized mental health and wellness resources. 

• Support, train, coach, encourage and ensure that each member of the Guest Experience Team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectations
• Focus on operational excellence, employee training and development, service standards and consistencies. This role will also be expected to be a role model to all Agents.
• Ability to cover frontline and directly serve our guests.
• Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practices
• Ensure delivery on key performance areas, and relaying feedback and solutions to the Leadership team
• Coordinating and participating in the daily running of the Guest Experience operation in addition to training, scheduling, recognition and performance management duties – all with the best office view you could ask for!
• Assist Guest Experience Manager and Supervisors with tasks in a timely and detailed manner including front line support as well as administrative tasks  
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned

• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Seeking someone mature, energetic, dependable and self-driven to help lead the Guest Experience Team. Should have the ability to thrive and lead independently in a fast-paced, chaotic, high-pressure environment
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Guest service-oriented mindset and a passion for coaching and developing employee skills
• Ability to think on the fly and outside the box to solve problems with a positive attitude
• Previous cash reconciliation and cash handling experience
• Previous experience using RTP POS system, an asset
• Second language, an asset
• Ability to follow direction from Icefield leadership and adapt to changes easily
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
• Be prepared for all weather conditions (Snow, Rain, Wind, Hail)
• Must meet the Organization grooming and appearance standards
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
• Standard First-Aid or higher an asset

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies. 
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. 
• Independent. You’ll spend your days in and around our amazing properties.   
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.   
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required  

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.  

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.