Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures. 

The starting salary for this position is 18.00 per hour.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025. 

• $19.00 per day housing and meals (based on double occupancy)
• Refer a friend to the team and earn a $250 referral bonus!
• Join an inclusive, global team and make life-long connections. 
• Enjoy free access to Pursuit attractions and 50% off for friends. 
• Get discounts on hotel stays, dining, and retail. 
• Access subsidized mental health and wellness resources. 

As a Front Desk Agent, you will work with other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge (GVL), encouraging guests to refresh and relax in one of the most spectacular locations in the Canadian Rockies. This is a multi-faceted position and can include any, or all, of the following:

• Educating guests on Pursuit Attractions and guiding them through the purchasing process
• Provide a professional, friendly and efficient check-in and check-out process
• Answering and directing Columbia Icefield and GVL phone calls and emails
• Coordinating efforts to accommodate guest requests
• Knowledge of Maestro, Expedia, Booking.com, Wizard
• Maintaining cleanliness of GVL Lobby and Moraine Lounge
• Maintaining inventory and ordering of GVL office supplies
• Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms  
• Communicate with co-workers and management, forward observations and comments in a timely fashion
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned

• Enjoy working autonomously and independently
• Current Alberta Pro Serve Certification (Required)
• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Previous cash handling, hotel front desk, hotel night auditing experience, assets
• Guest service-oriented mindset and enjoys working in a team environment
• Ability to think outside the box with quick, thoughtful judgement and a positive attitude
• Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
• Able to lift 50 pounds (suitcases, laundry bags and mail)
• Enjoy working with a team in a busy, fast-paced environment
• Exceptional guest-service skills and a friendly, approachable, interactive nature
• Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
• Very important: must be flexible to work mornings, evenings or night shifts as required
• Meets the Pursuit grooming policies and standards

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies. 
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. 
• Independent. You’ll spend your days in and around our amazing properties.   
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.   
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required  

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.  

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.