The Director of Hospitality at the Columbia Icefield (CIF) is the face of our hospitality operations, overseeing the 32-room Glacier View Lodge, two distinct restaurant concepts, a Starbucks, and a high-volume retail gift shop. This key leadership role is directly responsible for the performance and development of the leaders managing each of these areas.

As a core member of the CIF leadership team, the Director of Hospitality acts as a conduit for communication and collaboration across all departments—working collectively to drive operational excellence. This role plays a vital part in cultivating a meaningful and inclusive culture, with a continuous focus on creating unforgettable and inspiring experiences for both guests and team members.

• Enjoy free access to Pursuit attractions and 50% off for friends. 
• Get discounts on hotel stays, dining, and retail. 
• Access subsidized mental health and wellness resources. 
• Join an inclusive, global team and make life-long connections.

• Hands-On Leadership: Engage directly with details, processes, and procedures to identify issues, implement solutions, and drive operational improvements.
• Hospitality Excellence: Develop and maintain hospitality-focused programs in each department that directly affect the CIF guest experience and satisfaction
• Operational Leadership: Provide direction, leadership and daily support to the hospitality teams at the CIF, including Food & Beverage, Retail, and Hotel Operations
• Talent Development: Collaborate with People & Culture (P&C) to meet staffing objectives, improve employee retention, and cultivate internal talent. Organized arrival experiences, orientations, and training programs.
• Team Empowerment: Provide leadership and coaching that fosters a solution-driven, continuously improving team culture.
• Collaboration: Work closely with the CIF leadership team and support services to develop and maintain a focus on safety, hospitality, and animation.
• Financial Reporting: Provide regular reports on financial performance, including month-end results, future expense forecasts, and contributions to annual budget development.

This list describes a lot of what a Director of Hospitality does, but no job description can anticipate every single issue or project that could come up. Pursuit and the Banff Jasper Collection might need to reduce, add or change job tasks from time to time.

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IDEAL EXPERIENCE:

• 7+ Years in Hospitality, Lodging, and Travel: Extensive experience in the hospitality industry with a track record of success in managing and improving lodging, restaurant, and retail operations.
• Sustainability Practices: Familiarity with or experience in implementing sustainability initiatives, particularly those that align with the environmental and cultural sensitivities of the National Park.
• Experience in Remote or Challenging Environments: Understanding the unique challenges of operating in remote or seasonally dependent locations.

CORE COMPENTENCIES FOR SUCCESS:

• Financial Acumen: Expertise in managing annual budgets, P&L statements, and capital budget requests, with a strong ability to forecast and manage financial performance.
• Guest Satisfaction: Proficiency with guest satisfaction platforms (e.g., Medallia, TripAdvisor, Open Table) and the ability to analyze feedback, build actionable plans, and respond to concerns professionally.
• Strategic Thinker: Ability to see the big picture and make decisions that align with both short-term goals and long-term strategic objectives.
• Effective Communicator: Strong communication skills, capable of articulating ideas clearly and listening to others' perspectives.
• Team-Oriented: Collaborative leader who values input from team members and fosters a culture of mutual respect and support.
• Adaptable: Comfortable with change and able to adjust strategies and tactics as necessary to meet evolving business needs.
• Customer-Centric: Strong focus on enhancing the guest experience, understanding that satisfied customers are key to success.

• Job Location: Ability to live at the Columbia Icefield, Jasper National Park during the operating season (March-October)/during your weekly schedule. Occasional travel to other Pursuit locations may be required sometimes.  The nature of the position may require work to be performed at nonstandard hours and weekends.
• Fun. Enjoy working with a team in a busy, fast-paced environment
• Busy: Ability to walk, lift with assistance, stand, and reach are all daily requirements, with variable weather conditions across all seasons.
• Ability to legally work in Alberta, Canada and must possess a valid Canadian driver’s license

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Las Vegas, and Chicago. 

About Pursuit

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.