To directly support the Jasper attractions through the Pursuit Adventure operations in achievement of annual visitation targets and revenue goals.

The starting salary for this position is $20.00 per hour.

This is a full-time, seasonal position beginning in June and running until October 31, 2025.

• Work in a dynamic, culturally diverse team from around the globe 
• Work experience in an iconic, unforgettable, and inspiring location 
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends 
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations 
• Access to one of the world’s most beautiful and iconic National Parks 

he Pursuit Adventure Center (PAC) department principally assists all guests by providing information on Pursuit Banff Jasper attractions and services, as well as promoting, selling and making bookings for all of our related products and services. In addition to attractions, the PAC also hosts a retail store that this position will directly oversee with support from the retail operations team. The Guest Services Supervisor primarily runs and oversees the daily operation of the PAC, ensuring PAC operation is fully functional with support from Hotel Front Desk Agents to cover days off.

In addition to PAC, you will be required to perform some basic Front Desk duties when needed by ensuring guests receive the best service possible from our property. You might provide guests with their requested room, address their needs, and resolve any complaints they may have throughout their stay.

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This is a multi-faceted position and can include any, or all, of the following:

• Ensure that each member of the Jasper PAC operations provides an interactive and professional product, attraction and retail sales or resolution experience
• Work collaboratively with the Retail & PAC Manager, Banff Outlets to deliver seamless and integrated service
• Work collaboratively with Maligne Valley Retail Manager to ensure retail products are stocked and merchandised correctly
• Ensure that all attraction and retail targets are being maintained; help with the implementation of promotional items
• Maintain an excellent relationship with affiliates
• Work closely with the central reservations dept as it relates to booking practices and product knowledge
• Ensure a memorable and positive experience for our guests through implementing and delivering the standard operating policies and procedures as they relate to the PAC operations, safety and employee engagement standards and practices
• Act as the “on the floor” daily operations, then providing any needed support to Guest Experience agents who cover your days off as required
• Operate as a sales agent fulfilling shifts required during the operating week
• Effectively deal with any service recovery issues that may arise with support as required from the central reservations dept or Maligne Lake guest services office, reporting larger issues to management
• Complete according daily/ weekly sales tracking reporting
• Part of a larger adventure centre team, ticket agent staffing will be managed and shared between Hotel Front Desk and the Jasper PAC office location. This will involve scheduling collaboration with the Hotel Front Desk operation
• Responsible for daily cash handling practices and safeguards, including proper use of POS stations, cash floats, change orders and cash-outs
• Coordinate with the Jasper attractions guest services teams as to FIT activity scheduling needs to ensure visitation maximization.
• Ensure according retail inventory/fixtures are well stocked and clean at all times

• Previous supervisory, point of sale, cash handling & reconciliation experience, required
• A strong hospitality-focused approach with a natural ability to proactively listen and empathize with guests and staff
• A passion for coaching and developing employees with a proven track record of “safety 1^st practices
• Mature, energetic, dependable and self-motivated team player with a high attention to detail
• Ability to take initiative and follow through on tasks needing attention
• Adaptable to a changing work environment and different tasks
• Enthusiastic and outgoing personality, ability to use this to engage with guests and in resort operators
• Competent administrative skills with proficiency in Microsoft Office applications
• A self -starter who is comfortable working in a fast-paced, high-pressure environment without direct supervision
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepare for all season weather (snow, rain, wind, hail)
• Class 5 driver’s license (clean abstract) an asset
• Must meet the organization grooming and appearance standards
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check 

• Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our amazing properties. 
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. 
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Equal Employment Opportunity Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at BJCtalent@pursuitcollection.com 

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.