We are seeking a leader that is excited by this vision/mission and ready to lead an Operations teams to become enthusiastic, engaging hosts while creating unique and memorable experiences. Reporting to the General Manager, the Operations Manager is a senior leadership role at the Golden Skybridge.

This role is responsible for the health and safety of both Guests and Staff while operating and maintaining the experiences (suspensions bridges, zipline, canyon swing, challenge courses, tree-park, trails, plaza, etc…), managing an Operations team, growing and developing the attraction, landscaping, building and ground and overall site cleanliness and organization. Success will be measured on ability to manage team, providing world class experiences to our Guests in a safe manner, driving both Staff and Guest scores, training, development of products and continued growth and development.

Pursuit offers a full suite of benefits, including flexible time off, an RRSP contribution matching plan, and discounts at our hotels, restaurants, and attractions. The range for this role is between $80,000 - $90,000

This job is posted as part of our full time year-round hiring for 2025. 

• Join an inclusive, global team and make life-long connections. 

• Enjoy free access to Pursuit attractions and 50% off for friends. 

• Get discounts on hotel stays, dining, and retail. 

• Access subsidized mental health and wellness resources. 

• Define what unique and memorable experiences look like for each reporting department. Articulate this vision and lead teams so they are compelled to become enthusiastic and engaging hosts. Create and deliver on SMART rolling action plans to achieve this vision. Work towards achieving these goals each and every day
• Oversee Standard Operating Procedures (“SOP’s”) and policies and ensure they are updated, implemented, and documented. Think objectively about SOPs and offer suggestions for optimization, which are always welcome
• Proactively lead these advancements in reporting departments while contribute to the greater experience
• Take ownership of cleanliness, guest experience, and department maintenance
• Seek solutions, plan ahead and keep organized to deliver
• Live and lead Pursuit core values of Safety First, Bring Your Best, Anticipate and Honour Place
• Advance the operations experience, with special focusing on Anticipating guest needs in a safe manner to ensure the team delivers a world class experience
• Lead the planning and execution of capital and operational projects from initiation to completion ensuring on-time and on-budget delivery
• Actively participate in the long-term planning of the park
• Seek and deliver upon opportunities to surprise and delight
• Hire and train supervisors and greater team
• Take part in performance management, mentorship and development of direct reports. Create a safe environment that encourages curiosity and eagerness to learn. 
• Oversee the following reporting; daily maintenance logs, weekly operations report, purchase orders and maintenance records and documents
• Ensure that all Pursuit policies & procedures are followed
• Maintain positive working relationships with tour companies, suppliers and other departments
• Monitor quality of equipment and PPE on site, ensure all precautions are taken
• Lead training for suspension bridges, zipline, canyon swing, challenge courses and all additional experiences within the park
• Manage the monthly P&L and forecasting and ensuring accuracy to plan
• Create budgets and forecast on a monthly basis to ensure goals are achieved
• Health and Safety champion for the attraction, implementing all emergency and safety protocols for all areas to ensure the safety of our guests and teams
• Identify current/prospective staffing requirements, maintain and update manuals and yearly job descriptions
• Time management, payroll reports and daily KPI’s

This list describes a lot of what an Operations Manager does, but no job description can anticipate every single issue or project that could come up. Pursuit and the Banff Jasper Collection might need to reduce, add or change job tasks from time to time.

#LI-EB1

     IDEAL EXPERIENCE:

• Experience mentoring team members, identifying internal talent, and supporting career growth.
• Experience designing and delivering effective training programs.

     CORE COMPENTENCIES FOR SUCCESS:

• Proven ability to develop and articulate a clear vision, drive change, and achieve goals.
• Demonstrated strength in fostering a positive workplace culture through coaching, training, and modeling desired behaviors.
• Experience mentoring team members, identifying internal talent, and supporting career growth.
• Experience with Project Management of small and medium scale projects
• Skilled in establishing clear performance expectations and coaching team members to meet or exceed standards.
• Strategic thinker with experience reviewing and enhancing the guest journey through innovative solutions.
• Strong project management skills, with a track record of delivering small to medium-scale initiatives on time and within scope.
• First Aid certification
• Ability to perform in a fast-paced environment
• Proficient in Microsoft Office and other relevant computer applications.
• All employees must consent to a criminal record check in alignment with our commitment to being “Always Honest."
• Must be able to lift 50lbs

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies. 
• Fun. Enjoy working with a team in a busy, fast-paced environment
• Independent. You’ll spend your days in and around our amazing properties.   
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.   
• Busy. You need to be prepared for a physical working environment , ability to walk, lift with assistance, stand, and reach are all daily requirements, with variable weather conditions across all seasons.
• Ability to legally work in British Columbia, Canada and must possess a valid Canadian driver’s license

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.