We’re looking for a detail-oriented and collaborative Partner Operations Coordinator to support our Travel Trade (Group and FIT) and MICE partners across multiple hotels and attractions across North America.

In this role, you’ll manage reservations from start to finish, ensuring accuracy, consistency, and an excellent partner experience. You’ll act as the central liaison between our partners and internal teams, keeping operations running seamlessly and ensuring our partners’ confidence in every interaction.

The starting salary for this role is $19.00 per hour.

• Join an inclusive, global team and make life-long connections. 

• Enjoy free access to Pursuit attractions and 50% off for friends. 

• Get discounts on hotel stays, dining, and retail. 

• Access subsidized mental health and wellness resources. 

• Manage reservations from initial inquiry to final touchpoint across multiple locations and services.
  • Enter, modify, and cancel bookings as required.
  • Enter and maintain rooming lists.
  • Monitor booking accuracy and perform quality checks to maintain partner satisfaction.
• Serve as the primary point of contact for partners via email and phone.
• Support issue and complaint resolution promptly and professionally, escalating when appropriate.
• Collaborate with internal departments and operations teams to ensure smooth execution of partner requirements.
• Contribute to continuous improvement by identifying process enhancements and sharing best practices with the team.
• Maintain accurate data and communication records within systems and tools.
• Demonstrate professionalism, flexibility, and a service-first approach in a dynamic, seasonal environment.

• Previous experience in reservations, hospitality operations, or the travel/tourism industry & systems is an asset.
• Strong written and verbal communication skills in English; proficiency in a second language is an asset.
• Proven ability to manage high-volume data entry and correspondence with accuracy and efficiency.
• Exceptional attention to detail with strong organizational and multitasking skills.
• Comfortable working independently while collaborating closely with a geographically dispersed team.
• Adaptable, resourceful, and able to thrive in a fast-paced environment with multiple priorities.
• Guest- and partner-focused mindset with a commitment to service excellence.
• Confidence to challenge the status quo and contribute new ideas for improvement.
• Calm, solution-oriented approach under pressure.

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies. 
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. 
• Independent. You’ll spend your days in and around our amazing properties.   
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.   
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required  

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.  

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.